Privacy Policy

1. Overview

This Privacy Policy applies to Shelter Nest Realty. We are committed to protecting your personal data in compliance with the Nigeria Data Protection Act (NDPA) 2023 and NDPR 2019.

2. What Personal Data We Collect

We may collect: your name, address, phone number, email, bank details, BVN/NIN, passport/ID, proof of address, employment information, credit history, property preferences, and IP address.

We collect data directly from you, automatically via our website/app, and from third parties (e.g., credit bureaus, public records).

3. How We Use Your Data

We Use Your Data To:

• Provide real estate services (sales, leasing, valuations, property management)
• Verify your identity and conduct AML/KYC checks (legal obligation)
• Process payments and manage contracts
• Respond to inquiries and arrange viewings
• Improve our website and services
• Send marketing communications (only with your consent or where permitted by law)

4. Legal Basis for Processing

Under Nigerian Law, We Process Your Data Based On:

• Consent – where you have given permission
• Contract – to perform services you requested
• Legal obligation – for AML, tax, or regulatory requirements
• Legitimate interest – to improve our business, ensure security, or recover debts

5. How We Share Your Data

We May Share Your Data With:

• Our staff and affiliates
• Credit bureaus and AML verification services
• Government agencies (e.g., CAC, Lands Bureau)
• Professional advisers (lawyers, surveyors, accountants)
• Joint agents or property developers (with your consent)
• Counterparties in your transaction (landlord, tenant, buyer, seller)

We do not sell your personal data.

6. Data Security

We use secure databases, access controls, and staff training to protect your data. However, no system is 100% secure.

7. Data Retention

We keep your data only as long as necessary: typically for the duration of our relationship plus up to 7 years for legal and accounting purposes. Marketing data is kept until you unsubscribe.

8. Your Rights

Under Nigerian Law, You Have the Right To:

• Access your personal data
• Correct inaccurate data
• Request deletion (subject to legal exceptions)
• Withdraw consent at any time
• Object to marketing
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

To exercise any right, email us at info@shelternestrealty.org

9. Marketing & Opt-Out

You can unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any email or emailing us with “Unsubscribe” in the subject line.

10. International Data Transfers

If we transfer your data outside Nigeria, we ensure adequate safeguards are in place (e.g., data transfer agreements).

11. Cookies

Our website uses cookies to improve your experience. For more details, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will be revised. Material changes will be notified on our website or via email.

13. How to Complain

If You Have Concerns About How We Handle Your Data, Please Contact Us First At info@shelternestrealty.org.